E-Bound and Covid-19

 

Updated Thursday 26th March

 

In view of the current situation relating to coronavirus, I want to reassure you that we are taking all necessary measures to help ensure the safety of customers, our colleagues and the people they may meet as part of their work activities.

 

In order to prevent further spread of the virus, we have been forced to operate with reduced numbers of colleagues, which will obviously have an impact on our ability to provide our usual services.

 

As we all do our bit to minimise the spread of coronavirus, we will have fewer colleagues available to answer your calls and we have been obliged to close our offices. This means waiting times may be a little longer than we’d like.

 

Of course, we’ll do our utmost to make sure everyone who needs to reach us can and you can help by only calling us if you absolutely need to.

 

Service changes

 

We are currently operating essential services only. We have limited staff available due to the COVID-19 pandemic restrictions.

 

It is no longer possible for our staff to come into our offices to answer calls. Staff are working from home instead.  Therefore we ask that you understand some delays are inevitable when dealing with customer telephone calls.

 

Our telephones will still be answered and our answering service will direct all urgent enquiries to our on-call staff. Please only call for emergencies, we are unable to deal with routine enquiries at this time.

 

For non-essential services, we are responding to email queries, but please expect delays as we have limited staff available.

 

The arrangements and contact details for this new way of working in response to the ongoing crisis are set out below.

 

Technical enquiries - technical@e-bound.co.uk*

Admin and sales - sharny@e-bound.co.uk*

Finance and accounts - vicki@e-bound.co.uk

Telephone: 01733 843341.

 

There may be a delay in answering the telephone, but please be patient as it will be answered by an agent who will be able to take your details and the reason for the call and they will forward these to the appropriate department. Please only call for emergencies.

 

*These email addresses will be monitored daily, but we ask that you accept that there will be delays in responding to emails.

 

Alarm Reporting

 

Our ARC (Alarm Receiving Centre) will telephone keyholders should we receive either an intruder or tamper alarm from your system. We will follow these calls with an email, during office hours on Monday to Friday only. Weekend alarms will be reported via email on Monday, although as above our ARC will report intruder and tamper alarms as they happen.

 

Our Guard service will still be operating and if you use this service, security guards will be despatched to the church following a report to our ARC of any qualifying alarm signals.  Guard reports will be available, but we will inevitably experience delays in getting these to you.

 

Should you not be using our guard service and our ARC report any qualifying alarm signals to church keyholders, it is extremely important that a visit is made to the church as soon as possible to check for damage to the church roof or the alarm system.

 

The ARC have informed us that during busy periods, they will be prioritising ‘threat to life’ alarms (panic, fire and medical). During these times, calls from the ARC may not be made immediately.  They will however where possible send an SMS message or an email and at

E-Bound, we will follow up with an email should the ARC have to enact this protocol.

 

Mains power failures will be reported via email only. Emails will come from mezzaninefailed@utc.com and we strongly advise action is taken promptly to restore mains power to the church should you receive such an email.

 

Our responsibility for our services is something we take very seriously, as is the safety of our customers and our colleagues. Our teams will be following Public Health England advice on social distancing while at work and they will be limiting direct contact with customers unless it’s an emergency.

 

If you’re shielding or self-isolating, our staff will take the necessary precautions if we do need to visit your church. Our priority is always to keep both you and our colleagues safe.

 

Thank you

 

We’d like to say a huge thank you for your understanding at such a challenging time. Rest assured, we’re following the latest Government advice and if we need to make any more changes, we will let you know.

 

In the meantime, from all of us at E-Bound AVX, we wish you and your families well. Please stay safe, keep washing your hands and take care.

E-Bound Donates Batteries to Day Nursery

E-Bound recently visited Treasure Chest Day Nursery to donate a box of batteries for the nursery to use for the children's interactive toys.

 

Billy Hesketh (Engineer Supervisor of E-Bound) visited the nursery to deliver the batteries in person.

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E-Bound AVX Ltd

Litton House

Saville Road

Westwood

Peterborough

PE3 7PR

E-Bound AVX Limited is a private limited company registered in England.  Registered number 6930086.

Trading Address: Litton House, Saville Road, Westwood, Peterborough PE3 7PR.

 

Registered Office: 7 Swan Court, Forder Way, Cygnet Park, Peterborough PE7 8GX

 

Calls may be recorded for legal and training purposes Privacy Policy

The UK's Only Dedicated Church Roof Alarm System

E-Bound AVX Limited is a leading designer and manufacturer of church roof alarms, security systems and detector technology.

 

With our extensive knowledge and experience of customer requirements, we have provided effective and reliable church roof alarm systems, including perimeter security and intruder detection solutions, for a wide range of clients.

 

The E-Bound church roof alarm system is the result of many years of successful development and customer feedback, resulting in an affordable package that doesn't compromise on quality, reliability or performance.

 

We are widely considered the market leaders in the technology and regularly set the industry standards through our continuous innovation. Designed and manufactured in the UK. We are not a distributor of other people's equipment.

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